1. Subscription Cancellations and Refunds

Subscription Types: Material Souq offers monthly, quarterly, and annual subscription plans.

• Cancellation Eligibility: Subscriptions can be canceled at any time; however, eligibility for refunds depends on the type of subscription and time of cancellation.
  • Monthly Subscriptions: Refunds are not available for monthly subscriptions once payment has been processed.
  • Quarterly and Annual Subscriptions: Refunds for quarterly and annual subscriptions are available within the first 14 days of the subscription start date.

Refund Process:

• Refund Amount: Refunds for eligible cancellations will be prorated based on the time elapsed in the subscription period.
• Request Procedure: To initiate a cancellation or refund, contact our support team at [support@materialsouq.com] with your subscription details.
• Processing Timeline: Refund requests are processed within 10-14 business days after approval.

2. Pay-Per-Lead Purchases

Cancellation and Refund Policy for Leads:

• Non-Refundable Purchases: Pay-per-lead purchases are generally non-refundable, as users gain immediate access to lead details upon purchase.
• Refund Exceptions: A refund may be considered under specific conditions:
  • Invalid or Inaccurate Lead Information: If the lead contains incorrect or outdated contact information.
  • Duplicate Leads: If duplicate leads are purchased unintentionally, and reported within 5 days of purchase.

Refund Process for Eligible Pay-Per-Lead Purchases:

• Request Procedure: To request a refund for an eligible lead, submit a request with lead details and the reason for the refund to [support@materialsouq.com].
• Investigation and Processing: Material Souq will verify the lead issue and process refunds for approved cases within 10-14 business days.

3. Value-Added Services Cancellations and Refunds

Material Souq offers several value-added services, including Procurement As A Service, Supply Chain Management, and Manufacturing As A Service.

Service-Specific Policies:

• Cancellation: Value-added services may be canceled up to 7 days before the scheduled service delivery.
• Refund Eligibility: Refunds for canceled services are only available if the cancellation is requested at least 7 days prior to service commencement.
• Partial Completion: If a value-added service is partially completed at the time of cancellation, a prorated refund may be issued based on the work completed.

Refund Process for Value-Added Services:

• Request Procedure: For cancellations or refunds related to value-added services, please email [support@materialsouq.com] with the service details and reason for cancellation.
• Processing Timeline: Approved refund requests for value-added services will be processed within 14 business days.

4. General Refund Terms

• Refund Method: Approved refunds will be issued to the original payment method.
• Non-Refundable Items: Certain one-time fees, including setup fees and administrative charges, are non-refundable.
• Account Suspension: Refund requests from accounts suspended due to violations of our Terms of Service will not be processed.

5. Contact Us

For any inquiries or assistance regarding cancellations and refunds, contact our support team at support@materialsouq.com or call 9847133612.