Material Souq Shipping Policy

Material Souq is an inquiry-based B2B marketplace designed to connect buyers and suppliers in the GCC building materials and chemicals sector. Our platform facilitates direct connections between buyers and suppliers, allowing them to engage in lead generation and product sourcing inquiries. As Material Souq does not handle logistics or shipping directly, the responsibility for shipping arrangements rests with the vendors. This policy outlines the guidelines and best practices for handling shipping-related inquiries.

1. Vendor Responsibilities for Shipping

Suppliers on Material Souq are responsible for managing all aspects of the shipping process, including:

• Providing accurate shipping options, costs, and timelines directly to buyers.
• Ensuring compliance with regional and international shipping regulations.
• Coordinating with logistics providers and arranging timely dispatch of goods.

Each vendor on Material Souq may have unique shipping policies, terms, and delivery schedules. Buyers are encouraged to review these directly with suppliers to fully understand the logistics of their orders.

2. Shipping Timelines and Estimates

Estimated shipping timelines vary by supplier, product, and destination. Buyers should contact suppliers directly to discuss:

• Expected Delivery Times: Suppliers provide shipping estimates based on their chosen carriers and delivery destinations.
• Availability and Lead Times: Some items may have production lead times, especially for custom or bulk orders, which suppliers can clarify.

Material Souq encourages suppliers to offer clear shipping timelines and updates on order statuses to ensure a smooth buyer experience.

3. Buyer Guidelines for Shipping Arrangements

To help ensure a seamless transaction and shipping experience, buyers are advised to:

• Contact Suppliers Directly: For any shipping-related questions, buyers should contact suppliers directly via the Material Souq platform.
• Clarify Terms in Advance: Discuss shipping options, costs, and delivery timelines with suppliers before finalizing an order.
• Arrange Payment and Shipping Details: Confirm payment and shipping details directly with the supplier, including any special delivery instructions or customs requirements.

4. Material Souq’s Role in Shipping

As a platform, Material Souq’s primary role is to facilitate connections and inquiries between buyers and suppliers. Material Souq:

• Does Not Handle Logistics: Material Souq does not manage or oversee shipping logistics, carrier selection, or order fulfillment.
• Focuses on Connecting Buyers and Suppliers: Our goal is to streamline the inquiry process, providing a direct line of communication for buyers and suppliers to arrange shipping independently.

Material Souq is not liable for any shipping delays, damages, or discrepancies that may occur after purchase. All logistics-related matters, including shipping costs, schedules, and conditions, must be managed directly between the buyer and supplier.

5. Best Practices for Buyers and Suppliers

To foster successful transactions and smooth delivery processes, Material Souq recommends the following:

• Maintain Clear Communication: Buyers and suppliers should keep communication open throughout the shipping process.
• Document Agreements: Both parties should keep records of shipping terms, agreed-upon timelines, and any specific conditions.
• Address Issues Promptly: In case of any issues or delays, buyers and suppliers are encouraged to communicate directly and work collaboratively towards a resolution.