1. Data Collection

We collect data to enhance your experience and provide efficient, AI-powered lead generation. The types of data we collect include:

1.1 Personal Information

• When you register or update your profile, we collect information such as name, company details, email address, phone number, and any other details necessary for creating and managing your account.

1.2 Inquiry and Lead Data

• For buyers, we collect inquiry details to match you with relevant suppliers.
• For suppliers, we collect data on your responses and engagement levels to optimize lead distribution and support performance tracking.

1.3 Usage Data

• We collect data on your interactions with the platform, including pages visited, time spent, clicks, and general browsing patterns. This helps us understand user behavior and improve the platform’s features.

1.4 Payment Information

• When you subscribe to our services, we collect billing information to process payments. Payment details are securely handled by our payment processor and not stored by Material Souq.

2. Use of AI and Data Analysis

We use artificial intelligence (AI) to analyze leads, match buyer inquiries with relevant suppliers, and improve user experience.

2.1 AI-Powered Lead Matching

• Our AI algorithms process inquiry details and user profiles to make accurate lead matches between buyers and suppliers, ensuring efficient and relevant connections.

2.2 Predictive Analytics and Insights

• We use AI to track buyer preferences, predict demand trends, and score leads, helping suppliers prioritize high-value inquiries. This AI-driven approach enables Material Souq to continuously enhance lead quality and user engagement.

2.3 Content Personalization

• AI is used to customize content, such as product recommendations and search results, based on user interactions. This ensures you receive the most relevant information to support your business needs.

3. Data Protection and Security

We prioritize the security of your information and implement industry-standard measures to protect your data.

3.1 Secure Data Storage

• All data is securely stored on servers that comply with GCC data protection regulations. We use encryption, access controls, and regular security audits to safeguard your data.

3.2 Access Control

• Only authorized personnel have access to your data, and this access is restricted to employees and partners who need it to fulfill their roles.

3.3 Data Retention

• We retain your data only as long as necessary for business purposes or as required by law. Afterward, we securely delete or anonymize your data.

3.4 User Rights

• You have the right to request access to, correction of, or deletion of your data. You can also withdraw consent for specific data processing activities by contacting us at [insert contact information].

4. Use of Third-Party Plugins and Services

Material Souq utilizes third-party plugins and services to improve platform functionality and enhance user experience. We carefully vet these third-party providers to ensure data security and compliance.

4.1 Analytics and AI Tools

• We use tools such as Google Analytics and Algolia for tracking user engagement and optimizing search and lead generation. These tools collect anonymized usage data and do not identify individual users.

4.2 CRM and Communication Plugins

• HubSpot and other CRM tools are used to manage inquiries, track engagement, and facilitate buyer-supplier communication. These tools are secure and compliant with GCC data regulations.

4.3 Payment Processors

• We work with reputable, PCI-DSS-compliant payment processors to handle financial transactions securely. Material Souq does not store payment details.

4.4 Data Sharing with Third Parties

• We do not sell or share your data with third parties for marketing purposes. Data is only shared with third-party service providers to support essential services, and these providers are bound by strict confidentiality agreements.

5. Cookies and Tracking Technologies

Material Souq uses cookies and similar technologies to enhance user experience and analyze platform usage.

5.1 Types of Cookies

• Essential Cookies: Necessary for basic platform functions and cannot be disabled.
• Analytics Cookies: Help us track usage patterns and improve platform performance.
• Personalization Cookies: Used to remember user preferences and optimize content for you.

5.2 Cookie Management

• You may control cookie preferences through your browser settings. However, disabling certain cookies may impact the platform’s functionality.

6. User Consent and Updates to the Privacy Policy

By using Material Souq, you agree to this Privacy Policy and the data practices outlined. We may update this policy as necessary to reflect changes in our practices or to comply with new regulations.

6.1 Policy Updates

• We will notify users of significant policy changes by updating this page and, when required, through email notifications. Please check this page regularly to stay informed about how we protect your data.

6.2 Contact Information

• If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at [insert contact information].

7. Compliance with GCC Data Protection Regulations

Material Souq complies with GCC data privacy laws, including those in the UAE, Saudi Arabia, and other applicable jurisdictions. We are committed to protecting user data and adhering to best practices for data security and privacy.

Contact Us

For any questions regarding this Privacy Policy or your data, contact us at:

• Email: support@materialsouq.com
• Address: [insert address]